End User Managed Services

At Olympus Technology Services, we provide comprehensive Infrastructure Managed Services designed to ensure your IT environment is reliable, secure, and optimised for performance. Our services cover all aspects of IT infrastructure management, allowing you to focus on your core business while we take care of your technology needs.

Device Management

Our Device Management services cover the entire lifecycle of your end-user devices, from procurement to disposal. We ensure that your employees have access to the latest technology and that their devices are always up-to-date and secure. Our services include:

• Procurement and Deployment: We handle the procurement and deployment of desktops, laptops, tablets, and other end-user devices, ensuring they are configured to meet your specific requirements.
• Maintenance and Support: We provide regular maintenance and support to keep your devices running smoothly. Our team is available to troubleshoot and resolve any issues that arise.
• Asset Management: We track and manage your IT assets, ensuring that you have a clear view of your inventory and can make informed decisions about upgrades and replacements.

Software Management

Our Software Management services ensure that your end-users have access to the applications they need to perform their tasks efficiently. We manage the entire software lifecycle, from installation to updates and support. Our services include:

• Software Deployment: We handle the installation and configuration of software applications, ensuring they are ready for use from day one.
• Patch Management: We manage software updates and patches to ensure that your applications are always up-to-date and secure.
• License Management: We track and manage software licenses, ensuring compliance and optimising your software investments.

Helpdesk and Support

Our Helpdesk and Support services provide your employees with reliable and responsive IT support. We offer:

• 24/7 Helpdesk: Our helpdesk is available around the clock to assist with any IT issues your employees may encounter. We provide support via phone, email, and chat.
• Remote and On-Site Support: We offer both remote and on-site support to resolve issues quickly and efficiently. Our technicians are available to visit your office and provide hands-on assistance when needed.
• User Training: We provide training sessions to help your employees get the most out of their technology. Our training covers a wide range of topics, from basic IT skills to advanced software usage.

Security and Compliance

Ensuring the security and compliance of your end-user devices and applications is a top priority. Our services include:

• Endpoint Security: We implement robust security measures to protect your end-user devices from cyber threats. This includes antivirus software, firewalls, and encryption.
• Access Control: We manage user access to ensure that only authorised personnel can access sensitive information and applications.
• Compliance Management: We help you comply with industry regulations and standards, ensuring that your IT environment meets all necessary requirements.